Support EXP
For over two decades, Support EXP has researched and innovated to help financial institutions deliver a differentiating customer experience by optimizing their CX performance. Our data-driven, comprehensive survey and mystery shop solutions; insight-rich actionable analytics; targeted CX research and expert guidance all work together to accelerate you toward your success.
Resources from Support EXP
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Wednesday, January 4, 2023 Support EXP
Case Study: Honda Federal Credit Union’s Digital Transformation
Learn how this $1 billion, multi-state credit union recharted their approach to their mobile banking app. Results included a 32% improvement in Digital NPS® and deployment of 16 new digital features most requested by members.
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Thursday, November 10, 2022 Support EXP
7 Keys to Operationalize Your Credit Union’s Analytics
How much easier would it be to drive the outcomes your credit union is aiming for if you could quickly transform your data into enterprise-wide action? In other words, actually operationalize your analytics…
