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Guide
Trends, insights and prediction for conversational AI in 2025 - and beyond
Thursday, October 2, 2025 Boost.ai The rapid push to adopt AI has created “hyperfatigue” and a critical demand for measurable ROI. This guide – complete with trends, insights and predictions from industry experts – provides a clear roadmap to move from AI exploration to strategic validation.
White Paper
Download Your Consumer-Credit Blueprint
Wednesday, October 1, 2025 Elan Financial Services Financial institutions that provide customers with personalized education and proactive support can strengthen trust, deepen relationships, and grow long-term impact. Download the full whitepaper to learn more.
Research / Report
Gartner® Magic Quadrant™ for Conversational AI Platforms
Thursday, September 25, 2025 Boost.ai This evaluation provides a comprehensive overview of the conversational AI market, helping businesses choose the platform that aligns with their requirements.
White Paper
"My Financial Institution Sells Insurance--Really?" Why Is This News to Consumers?
Monday, September 15, 2025 Franklin Madison Most consumers trust their bank or credit union with their money—but ask them if their institution offers insurance products, and you’ll likely get a blank look. Let’s unpack why this disconnect exists—and how to fix it.
Guide
The Right Kind of Sales
Wednesday, August 27, 2025 FI Strategies A practical blueprint to shift from service‑to‑sales to an Awareness & Advice model that deepens member relationships and drives growth.
White Paper
4 Proven Strategies to Grow Your Loan Portfolio, No Matter the Economy
Thursday, August 14, 2025 Credit Snap In today’s volatile financial landscape, credit unions face unique lending challenges. This exclusive white paper offers clear, actionable strategies to help your credit union not only weather the storm but thrive.
Case Study
Gen Z in the Workplace: A Challenge? or Your Greatest Opportunity?
Friday, August 8, 2025 FI Strategies Discover how forward-thinking credit unions are transforming their cultures to attract and retain Gen Z talent, and why your long-term success depends on it.
eBook
Training That Actually Keeps Up
Friday, August 1, 2025 LemonadeLXP Inc Outdated training is costing you time, money, and talent. This guide shows how AI-powered tools can help you create, maintain, and deliver learning content that keeps pace with change—and drives real results.
White Paper
The #FinTok Phenomenon
Wednesday, July 30, 2025 Franklin Madison Gen Z and Millennials are rewriting the rules of financial engagement—and they’re doing it on TikTok. With over 4.7 billion views, #FinTok isn’t just a trend—it’s changing the way younger consumers learn about, evaluate, and purchase financial products.
Guide
A Proven Strategy for Bank Tech Implementation
Tuesday, July 29, 2025 LemonadeLXP Inc New tech rollouts don’t have to cause chaos. This guide lays out a proven strategy to help financial institutions reduce disruption, upskill staff, and drive adoption—without overwhelming your teams or your customers.
White Paper
We Need to Talk About DAD: The Dormant Accounts Dilemma
Friday, July 25, 2025 Franklin Madison How Financial Institutions Can Make Dormant Accounts Active and Win Loyalty
eBook
Crack the Code on Contact Center Turnover
Monday, July 14, 2025 LemonadeLXP Inc Burnout is high. Turnover is higher. But it doesn’t have to be. This ebook breaks down why traditional training is failing your agents—and how modern tools are turning the tide at leading contact centers.